Ordering
How do I place an order?
Select the products you want, add them to your shopping cart, and follow the steps displayed at checkout.
Can I change my order after placing it?
If the order has not yet been dispatched, please contact us as soon as possible. We will let you know whether changes can still be made.
Can I cancel my order?
Yes, provided the order has not yet been prepared or dispatched.
Do I need to create an account?
No. You can also place an order as a guest, but creating an account will make future purchases more convenient.
Delivery
How quickly will my order arrive?
Products in stock are usually dispatched within 1–3 business days. Delivery time depends on the selected shipping method.
Which countries do you deliver to?
We deliver to Estonia and several other European countries. The full list is displayed at checkout.
How much does delivery cost?
The delivery cost depends on the destination country, parcel size, and selected courier service.
How can I track my order?
Once your order has been dispatched, we will send a tracking code to your email address.
Products
Are all products in stock?
Stock status or availability information is displayed on the product page.
What does “pre-order” mean?
The product is not yet in stock, but it can be pre-ordered. The estimated delivery time is shown on the product page.
Do the product images accurately represent the products?
We aim to use images that are as accurate as possible. Minor differences may result from changes made by the manufacturer or from screen settings.
Are the products suitable for beginners?
Where possible, we indicate the recommended skill level in the product descriptions. If necessary, our customer support team can help you choose a suitable option.
Payment
Which payment methods can I use?
We accept bank-link payments, bank cards, and other payment methods displayed in the online store.
Is payment secure?
Yes. All payments are processed through secure payment solutions.
Can I pay by invoice?
This may be available to businesses. Please contact customer support before placing your order.
Returns and warranty
Can I return a product?
Yes. Consumers have a statutory right of return, provided the product meets the return conditions.
Who pays the return shipping costs?
This depends on the reason for the return and the applicable terms and conditions.
What should I do if I received a defective or incorrect product?
Please contact us and include photos if possible. We will quickly find a suitable solution.
Do the products come with a warranty?
Yes, the products are covered by a manufacturer’s warranty or a statutory warranty.
Customer support
How can I contact you?
You can contact us by email, through the contact form, or by phone. You will find our contact details on the contact page.
How quickly do you respond?
We generally respond within one business day.
Hobby-related questions
Which hobbies does Freetime Hobby support?
We offer products for a variety of leisure activities. The selection depends on our current product range and is continually expanding.
How do I choose the right product?
Consider your experience, intended use, and budget. If necessary, our customer support team can help you choose a suitable option.
Do you also sell accessories?
Yes, suitable accessories are available for many of our products.
Do you provide advice on using the products?
Yes. We are happy to help both before and after your purchase and provide recommendations on how to use the products.
Promotions and loyal customers
How can I find out about new products and special offers?
Subscribe to our newsletter or follow us on social media.
Do you offer discount codes?
Yes, we occasionally run promotions and offer discount codes.
Can businesses place bulk orders?
Yes. For larger quantities or partnership enquiries, please contact us to receive a personalised offer.
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