Privacy Policy

USE OF COOKIES

The online store uses cookies. A cookie is a small text file that the web browser automatically saves on the device used by the customer. Cookies are used to collect information about how the customer uses the Online Store, with the aim of providing the customer with a better user experience.

The following cookies are used in the Online Store:

• session cookies, the purpose of which is to enable the use of the Online Store;
• persistent cookies, the purpose of which is to remember the customer's choices in the Online Store;
• first and/or third-party cookies, the purpose of which is to show the customer suitable advertising and offers;
• third-party analysis cookies, the purpose of which is to optimize marketing communication.

The customer can delete and/or block cookies stored on their devices by changing the relevant settings of their web browser. If cookies are not used, the Online Store may not work as planned and/or some functionalities may not be available to the customer.

In addition to using analysis cookies, the Online Store uses pixels (pixel tags, web-beacons) to monitor the use of the seller's website. In doing so, no personally identifiable data is processed.

PROCESSING OF PERSONAL DATA

The controller of the personal data of the Freetime Hobby online store is Freetime Hobby OÜ (registration code 14952402) with its registered office at Lõõtsa 2, Tallinn, e-mail info@freetimehobby.com.

WHAT PERSONAL DATA WILL BE PROCESSED

name, telephone number and e-mail address;

delivery address of the goods;

bank account number;

cost of goods and services and payment-related data (purchase history);

customer support data.

FOR WHAT PURPOSE IS PERSONAL DATA PROCESSED?

Personal data is used to manage customer orders and deliver goods.

Purchase history data (purchase date, product, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.

The bank account number is used to return payments to the customer.

Personal data such as e-mail, telephone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).

The IP address or other network identifiers are processed for the provision of the online store as an information society service and for the preparation of online usage statistics.

LEGAL BASIS

The processing of personal data is carried out for the purpose of fulfilling the contract concluded with the customer.

The processing of personal data is carried out to fulfill a legal obligation (e.g. accounting and resolving consumer disputes).

RECIPIENTS TO WHOM THE PERSONAL DATA IS TRANSFERRED

Personal data is transmitted to the online store's customer support to manage purchases and purchase history and resolve customer problems.

The owner of the online store is the controller of personal data and transmits the personal data necessary for making payments to the authorized processor Montonio Finance OÜ.

Name, telephone number and e-mail address are forwarded to the transport service provider selected by the customer.

The online store's accounting is carried out by the service provider, Personal data is forwarded to the service provider for accounting operations.

Personal data may be forwarded to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

SECURITY AND DATA ACCESS

Personal data is stored on ShopRoller.com servers located in a member state of the European Union or a country that has joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed by the European Commission as adequate and to US companies that have joined the Privacy Shield framework.

Access to personal data is available to online store employees, who can review personal data in order to resolve technical issues related to the use of the online store and provide customer support services.

The online store implements appropriate physical, organizational and information technology security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

The transfer of personal data to online store authorized processors (e.g. transport service provider and data hosting) takes place on the basis of agreements concluded with the online store and authorized processors. Authorized processors are required to ensure appropriate safeguards when processing personal data.

ACQUISITION AND CORRECTION OF PERSONAL DATA

Personal data can be accessed and corrected in the online store user profile. If the purchase has been made without a user account, you can access your personal data through customer support.

WITHDRAWAL OF CONSENT

If the processing of personal data is based on the customer's consent, the customer has the right to withdraw consent by informing customer support by e-mail.

STORAGE

When closing the online store customer account, personal data will be deleted, unless such data needs to be retained for accounting purposes or to resolve consumer disputes.

If the purchase has been made in the online store without a customer account, the purchase history will be stored for three years.

Related to payments and consumer disputes In case of disputes, personal data will be retained until the claim is satisfied or until the end of the limitation period.

Personal data necessary for accounting will be retained for seven years.

DELETION

To delete personal data, you must contact customer support by e-mail. The deletion request will be responded to no later than within a month and the data deletion period will be specified.

TRANSFER

A request for the transfer of personal data submitted by e-mail will be responded to no later than within a month. Customer support will verify your identity and inform you about the personal data that is subject to transfer.

DIRECT MARKETING MESSAGES

The email address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing communications, they must select the relevant link in the footer of the email or contact customer support.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and further processing of their personal data, including profiling related to direct marketing, by informing customer support by e-mail (the relevant information must be provided clearly and separately from any other information).

DISPUTE RESOLUTION

Disputes related to the processing of personal data are resolved through customer support info@freetimehobby.com. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).